Where Are the Riders in the MTA Transformation Plan?

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“The words ‘rider’ and ‘commuter’ don’t appear at all in the final MTA Transformation Plan
presented by AlixPartners today. Shouldn’t a plan to dramatically reform the system that nearly
nine million people use every day focus on tangible changes that they can see in service and
project delivery? Shouldn’t riders have a chance to weigh in on such a monumental change?

View full statement here: 19-09 8.8.19 PCAC Response to MTA’ Transformation Plan

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