Have you ever tried calling the 511 NY Transit and Traffic Information line to get MTA Information?
Calling 511, the New York State-run transportation information phone service, is often an exercise in futility. The system is a confusing, time consuming labyrinth, which makes it difficult for callers to obtain necessary information in a timely manner. Calling 511 is an obstacle to the MTA’s goal of achieving “Good Communication”. In a region this large, accurate and clear communication is crucial to keep over 8.7 million riders moving every day.