The PCAC and councils regularly undertake research studies and projects on issues of importance to MTA commuters. All PCAC and council research reports are listed below, in reverse chronological order. The most-recent reports will soon be available for download as PDF files by clicking on the download link located next to the title. You may also view the press releases for the most-recent reports by following the appropriate link.

The PCAC will be happy to mail you a copy of any report listed below which is not yet available for download. Simply note the name of the report you desire and contact us via one of the methods listed on our feedback page. Please include your name, address, and daytime telephone number with your request.

Please note: PDF files require the free software, Adobe Acrobat Reader, in order to be read. If you do not already have this software installed, you may download it from Adobe's Acrobat Reader page (available for Windows, Macintosh, and Unix).

Waiting and Watching: Results of the New York City Transit Riders Council
Bus Service and Destination Signage Survey (February 2007, NYCTRC) Download Full Report.

Where is the Metropolitan Transportation Authority on Transit Oriented Development? (October 2006, PCAC)
Read Press Release, Download Full Report, or Download Executive Summary.

Just a Friendly Reminder -- Be Courteous While on the LIRR. Results of the 2006 Long Island Rail Road Commuter's Council Customer Courtesy Survey (September 2006, LIRRCC)
Download Full Report,

What's Happening? Where Are We? When Do We Get There? Results of the 2005 Long Island Rail Road Commuter's Council Customer Communication Survey (August 2005, LIRRCC)
Download Full Report,

Ladies and Gentlemen: This Is Not A Drill. . . . A Study of Internal and External Emergency Communication Policies (August 2005, PCAC)
Read Press Release, Download Full Report, or Download Executive Summary.

In Your Pocket: Using Smart Cards for Seamless Travel (October 2004, PCAC)
Read Press Release, Download Full Report, or Download Executive Summary.

Hit or Miss: A Survey of New York City Subway Stations (August 2004, NYCTRC)
Read Press Release, Download Full Report, or Download Executive Summary.

2003 LIRR Report Card Rider Survey (December 2003, LIRRCC)
Read Press Release, Download Full Report or Download Executive Summary.

Best Foot Forward: Training Front Line Personnel to Provide Quality Customer Service (November 2003, PCAC). Read News Release, Download Executive Summary, or Download Full Report.

You've Got Connections! Increasing Shuttle Bus Services to the MTA Railroad Stations (December 2002, PCAC) Download Executive Summary and Download Report Text.

2002 LIRR Report Card Rider Survey (November 2002, LIRRCC)
Download Report Text and Download Appendix D: Select Customer Comments.

Troubling Signs: A Survey of NYC Subway Signage (September 2002, NYCTRC) Download Report Text and Download Report Appendices.

Reopening Closed Subway Entrances Using High Entry/Exit Turnstiles
(November 2001, NYCTRC) Download Full Report

2001 LIRR Report Card Rider Survey
(October 2001, LIRRCC) Read Press Release Download Full Report

Right of Passage: Reducing Barriers to the Use of Public Transportation in the MTA Region
(April 2001, PCAC) Read Press Release Download Full Report

2000 LIRR Report Card Rider Survey
(October 2000, LIRRCC) Read Press Release Download Full Report

Timing Is Everything: A Field Study of Subway Service Reliability
(August 2000, NYCTRC) Read Press Release Download Press Release Download Full Report

Mixed Signals: An Assessment of the MTA's Handling of Customer Inquiries Via Mail, Phone, and Web
(June 2000, PCAC) Read Press Release Download Full Report

Analysis of Alternative Fuel Technologies for New York City Transit Buses
(February 2000, NYCTRC) Read Press Release Download Full Report

1999 LIRR Report Card Rider Survey
(October 1999, LIRRCC) Read Press Release Download Full Report

NOT Going Your Way: A Study of New York City Transit's Service Diversion Notices
(July 1999, NYCTRC) Read Press Release Download Full Report

Privatizing MTA Services, Cost Savings or Political Buzzword?
(March 1999, PCAC) Read Executive Summary Download Full Report

Destination: Unknown - Bus Stop Signage Survey
(November 1998, NYCTRC) Read Press Release Download Full Report

1998 LIRR Report Card Rider Survey
(October 1998, LIRRCC) Read Press Release

Customer Communication and Assistance During Emergencies
(April 1998, PCAC) Read Press Release

1997 LIRR Report Card Rider Survey
(September 1997, LIRRCC) Read Press Release

Subway Signage Survey
(July 1997, NYCTRC) Read Press Release

A Comparative Study of Financing for the MTA and Other Transit Properties
(January 1997, PCAC) Read Press Release Download Full Report

Results of the 10th Annual LIRR Report Card
(October 1996, LIRRCC)

1996 Bus & Subway Service Evaluation
(July 1996, NYCTRC)

Contracting Practices at the MTA: The Case for Innovative Techniques
(January 1996, PCAC)

Results of the Ninth Annual LIRR Report Card
(September 1995, LIRRCC)

Toward a More Seamless MTA Network: Signage and Information at Intermodal Stations
(January 1995, PCAC)

Results of the Eighth Annual LIRR Report Card
(October 1994, LIRRCC)

Station Survey
(July 1994, NYCTRC)

Access To Kennedy and LaGuardia Airports: Past, Present, and Future
(January 1994, PCAC)

Results of the Seventh Annual LIRR Report Card
(November 1993, LIRRCC)

The Potential for Part-Time Employment At the MTA: Issues and Perspectives
(February 1993, PCAC)

Results of the Sixth Annual LIRR Report Card
(October 1992, LIRRCC)

Automated Fare Collection: A Survey of Ten Transit Systems
(October 1992, PCAC)

New York City Transit Authority Advisory Council "Service Monitoring Project"
(September 1992, NYCTRC)

Results of the Fifth Annual LIRR Report Card
(September 1991, LIRRCC)

Responses to Homelessness by the MTA, MNCR, LIRR and the NYCTA
(October 1990, PCAC)

Results of the Fourth Annual LIRR Report Card
(August 1990, LIRRCC)

Passenger Security in the Subways
(December 1989)

Passenger Security: An Analysis of the Long Island Rail Road
(December 1989)

Passenger Security: An Analysis of the Metro-North Railroad
(December 1989)

The Subway vs. The Sky: Awarding Private Developers Zoning Bonuses for Improvements to the New York City Subway System
(July 1989)

Results of the Third Annual LIRR Report Card
(July 1989, LIRRCC)

A Comparison of Service Guidelines for Commuter Railroads
(June 1988, PCAC)

Results of the Second Annual LIRR Report Card
(March 1988, LIRRCC)

Reverse Commuting, Suburban Commuting and Off-Peak Travel in the MTA Region: A Study of Changing Travel Patterns and Opportunities for Increasing Ridership on the Commuter Railroads
(October 1987, PCAC)

Articulated Buses
(August 1987, PCAC)

Subway Station Entrance and Turnstile Area Report
(June 1987, PCAC)

Status of Automatic Fare Collection on NYCTA, & LIRR and Metro-North Commuter Railroads
(May 1987, PCAC)

Station Maintenance and Repair in the New York City Transit Authority System Including Contributions by Outside Groups
(April 1987, PCAC)

Marketing at the MTA: An Analysis, Comparison, and Evaluation
(November 1986, PCAC)

Alternative Work Schedules and Recommendations for Implementation: Staggered Work Hours, Flexible Work Hours, The Four Day Week or Compressed Week
(August 1986, PCAC)

Results of the First Annual LIRR Report Card
(July 1986, LIRRCC)

Summary Report of Fare Evasion Study
(April 1986)

Summary of Other Cities' Transit Police Operations
(March 1986)

Final Report: B-610 Automatic Fare Collection Study
(September 1985)

Passenger Evacuation Procedures
(August 1985)

MTA Performance: A Statistical Study, 1975-1984
(July 1985)

Final Report: B-520 Benchmark Attitude Study
(June 1985)

Passenger Relations Training Programs, Disciplinary Procedures, and Incentive Programs: A Comparison of MTA Affiliates to Public Transit Agencies Around the United States
(December 1984)

Comparative Burdens of Alternative Revenue Sources for the Metropolitan Transportation Authority
(November 1984)

An Analysis of the Development of MTA Service Standards Study
(September 1984)

The MTA's Capital Program: Part I, Comparison with the 1980 Staff Report of Capital Revitalization for the 1980's and Beyond
(April 1984)

An Analysis of Midtown Underground Pedestrian Connections Study
(April 1984)

Electronic Travel Information Service
(February 1984)

Transportation Accessibility for the Disabled
(December 1983)

Improved Response to the Public - Section 8 Study
(November 1983)

Synopsis of the Metro-North 1982-1986 Capital Program
(October 1983)

Tracking Passenger Comfort on the Commuter Railroads
(October 1983)

A Synopsis of the MTA Proposal for an Integrated Budget Performance Process
(September 1983)

An Analysis of Pre-Payment Mechanisms in Selected North American Transit Properties
(May 1983)

Rapid Transit Service Sufficiency Study
(January 1983)

Fair Subsidies to Save the Fare
(December 1982)

Four Methods of Increasing Productivity at the Metropolitan Transportation Authority: Pass Reader Fare Collection System, One Person Train Operation, Signal Modernization, Articulated Bus
(October 1982)

Methods of Alleviating the Impact of Transit Fare Increases on Low Income Persons
(December 1981)

Why the New York City Transit Fare Goes Up: An Analysis of the Major Factors
(August 1981)

A ReRead of the Metropolitan Transportation Authority's Proposed Funding Sources for Capital Revitalization
(April 1981)

The "Citypass": An Analysis of the Proposed MTA Transit Pass
(October 1980)

Adjudicating Minor Transit Crime: Proposals for Reform
(October 1979)