 Permanent Citizens Advisory Committee to the MTA
Representing MTA riders since 1981 |
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Research Reports (2000 - 2004) The PCAC and councils regularly undertake research studies and projects on issues of importance to MTA commuters. All PCAC and council research reports are listed below. The PCAC will be happy to mail you a copy of any report listed below which is not yet available for download. Simply note the name of the report you desire and contact us via one of the methods listed on our feedback page. Please include your name, address, and daytime telephone number with your request. 2005-present | 2000-2004 | 1995-1999 | 1990-1994 | 1985-1989 | 1980-1984 | 1975-1979 2004 Hit or Miss: A Survey of New York City Subway Stations (August 2004, NYCTRC) 2003
Best Foot Forward: Training Front Line Personnel to Provide Quality Customer Service (November 2003, PCAC). 2002 2002 LIRR Report Card Rider Survey (November 2002, LIRRCC) Troubling Signs: A Survey of NYC Subway Signage (September 2002, NYCTRC) 2001 2001 LIRR Report Card Rider Survey (October 2001, LIRRCC) Right of Passage: Reducing Barriers to the Use of Public Transportation in the MTA Region (April 2001, PCAC) 2000 Timing Is Everything: A Field Study of Subway Service Reliability (August 2000, NYCTRC) Mixed Signals: An Assessment of the MTA's Handling of Customer Inquiries Via Mail, Phone, and Web (June 2000, PCAC) Analysis of Alternative Fuel Technologies for New York City Transit Buses (February 2000, NYCTRC) |
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