If you have a complaint about MTA service, please bring it directly to the attention of the appropriate MTA transit agency, either by phone, letter, or e-mail. All agencies can be reached by e-mail from the MTA's website (go to www.mta.info, click on FAQs/ Contact Us button on left side of page).

MTA Long Island Rail Road
(commuter rail on Long Island)

MTA Long Island Rail Road
Public Affairs
Jamaica Station
Jamaica, NY 11435

(718) 558-8228
E-mail: MTA "Contact Us"

 

MTA Metro-North Railroad
(commuter rail in the northern suburbs)

MTA Metro-North Railroad
Customer Relations
420 Lexington Avenue
9th Floor
New York, NY 10017

(212) 672-1290
E-mail: MTA "Contact Us"

 

MTA New York City Transit
(subways, buses, and paratransit within NYC)

MTA New York City Transit
Customer Assistance
370 Jay Street, Room 875
Brooklyn, NY 11201

(718) 330-3322 (general customer service)

(888) NYCT-BUS (bus-only customer service)

E-mail: MTA "Contact Us"