Calling 511, the New York State-run transportation information phone service, is often an exercise in futility. The system is a confusing, time consuming labyrinth, which makes it difficult for callers to obtain necessary information in a timely manner. Calling 511 is an obstacle to the MTA’s goal of achieving “Good Communication”. In a region this large, accurate and clear communication is crucial to keep over 8.7 million riders moving every day.
Earlier this week, NYC Transit unveiled a new innovative performance metric dashboard. For the first time we are all able to clearly and easily understand the trends for travel time performance, major delays and their causes, the amount of service delivered by line as well as legacy metrics such as car performance.