Annual Reports

2016 Annual Report PDF PDF : The PCAC and its three Councils were established in 1981 to give voice to MTA riders in the formulation and implementation of MTA policy, and to hold the MTA Board and MTA management accountable to riders. In 2016, the PCAC and its three councils advised the MTA on the upcoming 2017 fare hikes, the need for LIRR’s Main Line Third Track Project,  cross-honoring tickets during service-disruptions in the MNR service area, and to implement the Freedom Ticket Pilot Program by 2017. The councils also addressed various issues effecting MTA riders.

2015 Annual Report PDF : The PCAC and its three Councils were established in 1981 to give voice to MTA riders in the formulation and implementation of MTA policy, and to hold the MTA Board and MTA management accountable to riders. In 2015, the PCAC and its three councils advised the MTA regarding the approval of the 2015-2019 Capital Program, commuter rail grade crossing safety, and implementation of lower railroad fares within the City.  The councils also addressed various issues effecting MTA riders.

2014 Annual Report PDF : The PCAC and its three Councils were established in 1981 to give voice to MTA riders in the formulation and implementation of MTA policy, and to hold the MTA Board and MTA management accountable to riders. In 2014, the PCAC along with the three councils testified at the MTA Fare hearings and the MTA Transportation Reinvention Commission. The councils also addressed various issues effecting MTA riders.

2011 Annual Report PDF : The PCAC and its three rider Councils address a variety of issues that impact the daily commuter, at both local and broad policy levels…

2010 Annual Report PDF : The PCAC staff and rider Councils had their hands full in 2010 fighting service cuts and fare increases, a result of Albany’s withdrawal of funding.

2009 Annual Report PDF : Financial turmoil and uncertainty at the MTA marked 2009.  The PCAC and its Councils spent the spring battling the MTA’s proposed “doomsday” budget.  This effort included testimony delivered at hearings and Board meetings and discussions with State elected officials, both locally and in Albany.

2008 Annual Report PDF : Throughout 2008, the PCAC and rider Councils, LIRRCC, MNRCC and NYCTRC, found themselves addressing a myriad of issues related to the financial health and well-being of the MTA and its operating agencies.

2007 Annual Report PDF : In October, the PCAC released its annual research report, A Long Day’s Journey into Work, which describes transportation choices to Manhattan from Southeast Queens, Co-Op City in the Bronx, Southwest Staten Island and Red Hook, Brooklyn. In April 2007, Dr. Jan S. Wells joined PCAC as Associate Director.

2006 Annual Report PDF : In October, the PCAC released its research report on the potential for Transit Oriented Development in the MTA system, Where is the Metropolitan Transportation Authority on Transit Oriented Development? In the report the PCAC calls for a partnership among the MTA, its operating agencies, State and local governments, community organizations, and private developers to encourage Transit Oriented Development on appropriate sites.After a distinguished career, Beverly Dolinsky retired as Executive Director on December 22, 2006.

2005 Annual Report PDF : In August, the PCAC released its research report on emergency communication at the MTA operating agencies, Ladies and Gentlemen: This Is Not a Drill. . . . A Study of Internal and External Communication Policies. The report concluded that while the agencies have successfully responded to emergencies in operational terms, there exist major flaws in their internal and external communication practices.

2004 Annual Report PDF : In June 2004, Associate Director Katherine Brower left the PCAC to pursue a graduate degree in landscape architecture and William Henderson joined the staff as Associate Director. In October 2004, the PCAC released its research report, In Your Pocket: Using Smart Cards for Seamless Travel. The report reviewed smart card technology, examined the experience of transit agencies in Chicago, San Francisco, and Washington, D.C. with smart card fare collection systems, and recommended an implementation path for the MTA.

2003 Annual Report PDF : In November the PCAC released Best Foot Forward: Training Front Line Personnel to Provide Quality Customer Service. This report urges the MTA and its operating agencies to share best customer service practices and institute measures to ensure greater consistency in front line personnel hiring, training, evaluation, and retraining practices. The report recommended that the MTA make it a priority to improve communications technology for front line agency employees and customers.

2002 Annual Report PDF : In May, the PCAC urged MTA Chairman Peter Kalikow to create a LIRR and MNR “City Ticket” to reduce the price of weekday off peak and reverse commute trips within NYC. The PCAC urged the MTA to give higher priority to the use of shuttle bus services to reduce parking demand at the MTA railroads in a December report, You’ve Got Connections! Increasing Shuttle Bus Services to the MTA Railroads.

2001 Annual Report PDF : PCAC demonstrated its continued commitment to improving regional public transportation in 2001. In April, PCAC released a major research report, Right of Passage: Reducing Barriers to the Use of Public Transportation in the MTA Region. The report makes recommendations for improved signage at intermodal transfers and implementation of “kiss-and-ride” passenger drop-off locations at commuter rail stations.

2000 Annual Report PDF : PCAC demonstrated its continued commitment to improving regional public transportation in 2001. In April, PCAC released a major research report, Right of Passage: Reducing Barriers to the Use of Public Transportation in the MTA Region. The report makes recommendations for improved signage at intermodal transfers and implementation of “kiss-and-ride” passenger drop-off locations at commuter rail stations.

1999 Annual Report PDF : In March, the PCAC released a major research report, Privatizing MTA Services, Cost Savings or Political Buzzword?. The study examined options for the MTA to partner with the private sector to expand capital and operating funding in an era of constrained resources. Although the report found little benefit in contracting out services, it did find dividends in using private or joint-development money for capital activities, including station rehabilitation work.